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Banque du Caire goes live with Temenos for better digital customer experience

Egypt is embracing the digital revolution and we see banks of all sizes embarking on digital transformation projects. (Image source: Worawut/Adobe stock)

Banque du Caire has gone live with Temenos Infinity, the digital banking product to transform the bank’s multiple banking channels into a fast customer journey

At this first stage of the Temenos Infinity implementation, the bank has gone live with digital channels servicing corporate and retail customers. The second phase of the implementation is set to deliver enhanced customer engagement with the Temenos Infinity real-time marketing, digital engagement and digital analytics modules. Temenos Infinity will allow Banque du Caire, which currently operates a network of 225 branches, to increase product agility and take new products and services quickly to market.

Temenos Infinity was implemented through APIs as an independent front office platform on the bank’s existing third-party core banking system. The bank is also undergoing a core banking system overhaul after choosing the cloud-native, cloud-agnostic Temenos T24 Transact, the next generation core banking product. By selecting Temenos’ integrated, packaged, open, upgradeable banking software Banque du Caire will benefit from accelerated project timelines which will massively reduce the cost of deployment.

With this end-to-end digital transformation project, Banque du Caire will be empowered to not only realize its growth strategy in a cost-effective way but also to bring cutting-edge banking services to its 2.9mn customers in Egypt and to continue working towards the bank’s vision to become the region’s leading bank.

With its open API-first design, Temenos Infinity is set to enable Banque du Caire to connect with a wider ecosystem of financial and non-financial providers as well as the developer community to innovate and bring products to market faster to satisfy the Egyptian public needs. By implementing Temenos packaged, open and upgradeable software, Banque du Caire continues to ensure that the 10,000,000mn transactions processed monthly are fast, secure, and compliant, as well as providing world-class products and services to consumers and small business owners across Egypt.

Jean-Paul Mergeai, managing director for the Middle East and Africa, Temenos, said, “Egypt is embracing the digital revolution and we see banks of all sizes embarking on digital transformation projects. We are delighted to be partnering with Banque du Caire. The bank has benefited with a fast implementation of its digital front office by selecting our integrated, packaged product, Temenos Infinity.”

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