Quality and quantity - best contact centre buddies

The Quality versus Quantity debate no longer features when it comes to establishing and running an effective contact centre environment - the reality is that in today's contact centres, both requirements need to be met.

Hits: 3897

Read more ...

Fresh impetus for the Nigerian banking sector

Central_bank_AbujaThe recent reforms in the Nigerian banking sector have received a vote of confidence with the signing of a 240mn euro loan deal between the European Investment Bank (EIB) and three Nigerian banks.

Hits: 4177

Read more ...

Highlighting the importance of capacity development in Africa

A conference, organised in March 2010 in Tunis by the African Development Bank (AfDB) and the African Capacity Building Foundation (ACBF) on capacity building in Africa, underscored the importance of capacity development on the continent, especially in post-conflict countries.

Hits: 3016

Read more ...

Expanding on microfinance

a1447_3Artisans are receiving microfinance loans from the international online retailer NOVICA, fully funded by customers through the a new peer-to-peer microfinance lending site.

Hits: 4137

Read more ...

African growth to reach seven per cent in 2011

Africa's real gross domestic product growth could reach about seven per cent in 2011 from a forecast of about 5.5 per cent growth for 2010, the president of the African Development Bank (AfDB) said recently.

Hits: 3124

Read more ...

Alain Charles Publishing, University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, UK
T: +44 20 7834 7676, F: +44 20 7973 0076, W:

twn Are you sure that you want to switch to desktop version?