Enterprise Software

Contact centres need to be effective, not simply efficient

Many contact centres become fixated on shortening the average handling time of interactions between an agent and a customer, in an effort to become more efficient.

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Software testing industry has job potential for South Africa

South Africa’s burgeoning software testing market offers significant opportunities for job creation, says Haydn Pinnell, MD of Gallium, an EOH company.

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Versatile, secure solutions for hospitality billing

FCS has launched its Guest DynamiX (GDX) Platform for the global hospitality market space - consolidating and enhancing all of the company's current solutions and services to form a new family of real-time integrated billing and interface systems.

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Dynamic ERP solution enhances customer experience

As the demand for managed hosting services continues to increase, the industry’s requirements of the systems used to operate their businesses have become increasingly more complex.

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Middleware for SA digital switchover

IMPALA, the International MHEG Promotion Alliance, recently announced that South Africa – via its Digital Dzonga Advisory Council – has selected MHEG-5 as the interactive TV middleware for its digital switchover.

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