ICT

Contact centres need to be effective, not simply efficient

Many contact centres become fixated on shortening the average handling time of interactions between an agent and a customer, in an effort to become more efficient.

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Software testing industry has job potential for South Africa

South Africa’s burgeoning software testing market offers significant opportunities for job creation, says Haydn Pinnell, MD of Gallium, an EOH company.

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New computer centre to uplift lives of learners

An African adage, "umntu ngumntu ngabantu", rang true for Vuselela Combined School in the Eastern Cape, when the school benefitted from a brand new computer centre from Vodacom's Yebo Millionaires game show, screened in South Africa on SABC 1.

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Hotels operator appoints WAN service provider

Vodacom Business has been awarded a multi-million contract by South Africa's leading hotel group, Southern Sun Hotels, to manage its Wide Area Network (WAN).

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Protecting the Internet

Closing ICANN’s 37th International meeting in Nairobi, Kenya, ICANN’s Board of Directors adopted a pioneering package including an extensive database of trademarks for their protections on the Internet.

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