Technology promises a better tomorrow: it's a crucial enabler. One key leadership competence is helping people use new technology effectively. That's not easy.

The Quality versus Quantity debate no longer features when it comes to establishing and running an effective contact centre environment - the reality is that in today's contact centres, both requirements need to be met.

Business continuity has become a crucial aspect of good corporate governance the world over.

Representatives from the African Development Bank (AfDB) and Access Bank Tanzania (ABT) gathered recently to sign a grant of US$660,000 from the Fund for African Private Sector Assistance (FAPA).

Despite its low ranking in World Bank 'Doing Business' reports and numerous constraints identified in various studies, Mauritania has a wealth of attributes that should make it an attractive destination for foreign investors and help it generate sustained economic growth.