Accenture & Cisco Business Group Integrate Technology into Key Business Processes to Reduce Costs and Improve Productivity.

Yahoo! is offering world-class customer care services for Arabic-language versions of Yahoo! products, plus support in eight more languages: Spanish, German, French, Italian, Turkish, Polish, Romanian, and Russian.

To cater for its growing workload, FALKE South Africa, supplier of quality socks, hosiery and sports underwear, has upgraded its IT infrastructure with the help of EOH Managed Services Western Cape.

Many contact centres become fixated on shortening the average handling time of interactions between an agent and a customer, in an effort to become more efficient.

South Africa’s burgeoning software testing market offers significant opportunities for job creation, says Haydn Pinnell, MD of Gallium, an EOH company.